FAQ’s


Common Questions

Question: What's the difference between Granite, Marble, and Quartz?

Answer: Granite: Granite is a natural porous stone which is quarried in blocks and cut into slabs. The granite must be sealed and can last up to 25 years before resealing.

Marble: Marble is porous and is not recommended for in kitchens. However if someone only had their kitchen for show then marble can be used. Marble is soft, permeable and vulnerable to stains and used mostly in bathrooms. If lemon or any acidic foods contact the countertop the shine will come off. It is recommended sealing every year.

Quartz: Quartz is an abundant gemstone, and it makes an ideal countertop in many ways. Combine ground quartz with coloring pigment and a binding agent. Quartz is the most durable manufactured countertops on the market and solid surface. Quartz does not require sealing.

Question: Are 3cm (1 ¼”) stone counters better than 2cm (3/4”) stone counters? What’s the real difference?

Answer:  3cm (1 1/8th”) stone counters are thicker than their 2cm (3/4”) counterparts and in that respect are stronger, but not necessarily better. In a kitchen counter application, when installed correctly, either thickness is more than adequate as far as strength is concerned.

The differences between the two are really cosmetic.

Almost all 2cm (3/4”) counters are laminated on the finished edge, meaning the granite actually appears to be 4cm (1 ½”) thick. When placed next to a 3cm edge it actually appears thicker. A common concern and deciding factor is the backsplash thickness. Many people consider a 3cm backsplash too thick and disproportionate to the counters. Often, the real deciding factor comes down to material availability.

Question: What is the difference between honed and polished?

Answer: A honed surface finish is a smooth surface without reflection. A honed finish gives a matte like appearance to a low sheen. The finish remains flatter than a full gloss polish. It's definitely not super shiny and there's very little if any reflection
A polished surface finish is smooth, shiny and reflective. It highlights the character of your stone. The full color, depth, and crystal structure is visible.

Question: Will my countertop have visible seams?

Answer: Most kitchen countertop installations will require at least one or more joints called seams. During layout and design, Guru Granite will always try to minimize the number of seams required, and to locate seams in places which make them less conspicuous. Finally, Guru Granite installers are trained to color-match the joint filler material to enhance their appearance. Seams are created with a permanent, maintenance-free epoxy material, NOT like tile grout in any way!

Question: Do I need to remove my existing countertops first?

Answer: Yes, your kitchen needs to be ready for us to install your new countertops on the day we come to make a template. Demolition is another job entirely and can take several days, so plan ahead. We can sub-contract your demolition if needed, or provide you with a list of reliable contractors who can perform such work.

Question: Are there special cleaning requirements for granite and quartz countertops?

Answer: Maintenance of granite and quartz surfaces is easy. For daily cleaning, a non-abrasive dishwashing liquid is recommended. Although granite is very solid and nearly non-porous, spills left on the surfaces for an extended time period may leave some residual staining - even if sealed properly. Most stains usually dissipate over time on their own. If immediate removal is desired, a stain-lifting poultice powder can be used. Quartz surfaces such as Caesarstone and Wilsonart are billed as “maintenance-free” and do not require sealing – otherwise they feature the same ease of daily cleaning as granite. Marble, because of its mineral makeup, requires a bit more care and maintenance, although in a bathroom which is where we typically install marble surfaces, there are few issues.


Question: How often do I need to re-apply stone sealer to granite?

Answer: It’s hard to predict how our customers will use their countertops, so Guru Granite does not advise any preset "calendar" for re-sealing, but in general, once every year or two is sufficient. Over-application of sealer can build up over time and cause a haze on the surface of your countertops. The frequency for re-sealing really depends on the type of granite installed (lighter colors are more porous than darker ones) and the amount of use that the countertops see.

An easy rule of thumb is to closely monitor the area around the sink. If you begin to notice that water does not bead up or soaks into the stone within 10-15 minutes, then it's probably time to re-seal. Applying sealer is easy; you simply spray it on, let it soak in for a few minutes, and wipe it away with a clean towel. Quartz surfaces do not require any sealing.

Question: Can I chop with a knife on granite?

Answer: Knives will not scratch granite, however, cutting on your countertops is not recommended as your knives will dull very quickly. Damage may also occur on the surface over time in the way of light cut marks and eventually an abrasive surface.

Question: Can I place hot pots and pans on my granite or quartz countertop?
Answer: Granite is nearly impervious to typical kitchen cooking temperatures, though you may wish to avoid any risk of damage by using hot-pads or trivets. Quartz surfaces such as Caesarstone and Wilsonart are tolerant of heat up to about 300 degrees F., so you’ll want to use more care around them with very hot cooking surfaces.

Question: Can I select my slabs?
Answer: Yes, in fact we strongly encourage you to view and select your slabs. We do this for 2 reasons: 1. Finding the perfect slab is an emotional experience and you should have

(1.) Finding the perfect slab is an emotional experience and you should have the opportunity and the joy of actually selecting slabs for your kitchen. They will become conversation pieces for years to come. 2. Samples don’t always represent the actual slab and we want to know exactly what is going to be installed in your kitchen.

(2.) Samples don’t always represent the actual slab and we want to know exactly what is going to be installed in your kitchen.

Question: Will my granite look like the online sample?
Answer: The samples you see on the computer have been scanned and saved as digital images. The color tones may not be absolutely correct due to variations in computer systems and monitors. Granite also has naturally occurring variations in color, tone, granularity, pattern, etc. These variations are expected and are the source of its natural beauty. Although sample stones are intended to be representative of the quarry’s product, the material quarried at one time may differ slightly in color and veining from the sample. Moreover, even a single granite slab will possess a certain amount of color variation from one end to the other. Interior designers and architects have come to view this tendency of natural stone as an advantage. Slight irregularities can be pleasing, introducing an element of the natural into human-designed spaces, whether residential or commercial.

Question: What is our “cost per square foot”?
Answer: Cost per square foot can be a deceiving measurement for the cost of a granite counter top. With innumerable color selections, edge selections, sink options, and your specific layout, the cost can vary wildly. As such, we are reluctant to give a blanket cost per square foot. But if you really need an idea of what it costs, an average kitchen will run $2500-$6500 for all labor and materials.

Question: What is the time frame to complete the install of my stone countertops?
Answer: We can measure within 48 hours from purchase. The install date is 7-14 days after your measure date.

Question: Can you re-connect my electrical and plumbing connections?
Answer:  Guru Granite is a highly trained and licensed contractor for countertops, but we are not electricians or plumbers. We can not assume any liability for making electrical, gas, or plumbing connections.

Question: What form of payments do you take?
Answer: We take Cash, Check, Visa, MasterCard, Discover, and American Express.

Question: When is payment due?

Answer: 75% deposit and 25% or remaining balance is due day of installation.